Baker's Gas

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If there are any issues with your order such as missing items, quantity shortage, damaged items (see below for more info), or incorrect items please reach out to a BakersGas.com representative to resolve it.

What steps should I take if I have a problem with my order?

Returns, Exchanges, Order Issues, etc.

Can I amend my order to be picked up at my local UPS Customer Service Center?

Can my shipping and billing addresses be different?

Can I cancel my order?

I forgot to add an item to an order that has yet to ship. Am I still able to adjust the order?

Am I able to submit PO’s for items on BakersGas.com?

If an item is not listed on BakersGas.com, are you still able to get it for me?

Am I able to place an order over the phone?

Does BakersGas.com price match other deals?

Orders

Does BakersGas.com offer Free Shipping?

Has my order shipped yet?

How long will it take for me to receive my order?

Will I have to sign for my order when it arrives?

Does BakersGas.com ship internationally?

Shipping

What is your return policy?

What should I do if my order is damaged when it arrives?

What should I do if my machine is defective and is not working properly?

Will there be sales tax charged on my order?

I am trying to place an order, but there is a “Payment Processing Error”. How do I proceed with my order?

Can I set up a Charge Account to use with BakersGas.com?

Which methods of payment does BakersGas.com accept?

Is my credit card information secure on BakersGas.com?

Am I able to finance my purchase through BakersGas.com?

Payments, Taxes, etc.

I just received a call from BakersGas.com. Why?

I received an email asking for proof of ID? Why is this needed?

Standard Processes

Are you able to help me out with getting my machine repaired?

Machine Servicing

What steps should I take if I have a problem with my order?Updated 3 years ago